ARWIN雅聞集團官網

【Anti-fraud statement】

ARWIN reminds you that we will never ask you to provide your bank account number, credit card number, or ask you to operate ATM for any reason.
If someone in the name of ARWIN, claim that your order amount has a problem,
request or ask you to operate ATM, it must be scammer, Don't be fooled!

ARWIN accepts most major credit cards (VISA, Master Card, JCB Card and etc) and Direct Bank Transfer/Bank In.

ARWIN offers products that are new, and this is a private consumable product that can not be returned once unpacked.

If you have an allergic reaction after using the product, please stop using it immediately and ask your doctor.If you need to return the goods please attach a photo support and contact customer service.

To check the status of an order, please sign in to MY ACCOUNT where you can find detailed information as well as the tracking number of your order.

According to electronic invoice law, it can not change the invoice information. We don’t provide refund and exchange services, only provide entire order cancellation service. It can not revise order when the status is displayed as "shipping".

To request a paper bag, please note in the order details. (A limited order for a paper bag)

If the goods occur new defect situation, you can apply for replacement of new products, please refer to the following return method.

If you have any questions about the purchase, payment and delivery method, please refer to the following instructions, or call customer service: + 886-3 478-3588.

The ARWIN Group has the right to modify, cancel and delete activities on the shopping website and to implement it after the announcement of the ARWIN Group's official website.

  • Anyone spending $ 5,000 on a shopping site for a month,You can automatically upgrade to become a VIP member,10% discount on non-promotional items after the next login.
  • VIP members within 12 months of consumption of less than NT $ 3,000, the system is automatically downgraded to the general membership level.

§ Feedback Description:

  • Where you buy $ 20 for ARWIN's official shopping site, you earn $ 1 bonus.
  • In the merchandise page, ARWIN's Fans select a product you have purchased, share your experience, and get a $ 50 bonus through a manual review (about 7 business days).

§  Instructions for use:

  • After the order is completed (about 14 days), the bonus will be presented, the use of a period of one year, expired after the invalid.
  • Bonus can be up to 50% of the total amount of a single purchase checkout.
  • Bonuses can be accumulated. 
  • The bonus can only be used by the member in person. It is not transferable. The membership benefits are not redeemable for cash.
  • If the total amount of the checkout is less than $ 1,500, you will still be charged $ 100 of freight.

§ Gift coupon object:

  • In the previous month to become a member of ARWIN official website,You can use member's birthday coupon in the month of birthday.
    (E.g: March birthday coupon is given to members of the year before February and have the personal birthday information to stay in the membership information.)

§ Instructions for use:

  • Birthday gift coupon is automatically transferred to your account on the 1st of your birthday month, In the birthday that month, can be seen in the shopping bag.On the birthday month the first consumption will automatically offset the total order of $ 100 (limited to the first consumption)。(For example: Birthday on March, the first consumption during 3/1 - 3/31 will automatically deduct the order amount of $ 100)

§ Precautions:

  • Do not convert to cash, overdue or cancel orders will not be reissued.
  • If you join a member in the birthday month, birthday coupon will be effective in the next year and automatically return to the member account.

In the merchandise page, ARWIN's Fans select a product you have purchased, share your experience, and get a $ 50 bonus through a manual review (about 7 business days).

  • There are three ways you can choose to pay: ATM transfer, online credit card, cash on delivery.
  • Once the payment is completed, the order is set up.For more efficient processing, orders will be made on the same day.
  • After the completion of the order after 13:30 the next day, will not provide modification and cancellation of the order service.
  • Monday to Friday, but in the weekend / holiday / typhoon, etc. are delayed shipments.
  • All of our products are provided with home delivery service, transport range of Taiwan.

  • Free shipping for items with a total amount of $ 1,500 or more, If the total amount of the checkout is less than $ 1,500, you will still be charged $ 100 of freight.

  • Please pay special attention, the recipient address do not for the post office box, otherwise the goods will not be sent.If you need to specify the date of arrival, please click here in the comments column. (Within 10 days of designated date) (limited to Taiwan)

§ Free return within 7 days:

  • When you receive the purchase of goods, in the case of unopened,have free return within 7 days (including holidays), for return, please within 7 days of appreciation of the original packaging / goods / invoices remain intact, Customer Service Center: +886-3478-3588, the company will send someone to retrieve the goods, and do not charge any shipping fee. Limited to Taiwan.

§ Goods Returns:

  • When you receive the goods found that the goods are damaged, liquid leakage, or merchandise items, the number of inconsistent with the order, please take pictures after the opening of the package. Retain the problem of goods, broken bottle device, Speed within 7 days contact the customer service center: +886-3478-3588, and the invoice and the accompanying carton packaging complete return can be handled for return.

  • If you buy "optional goods or portfolio (package) goods", the whole group to return, do not provide a single item return.

§ Can not return the situation:

  • Goods that have been opened for use.
  • Lost original receipt.
  • Not the original packaging cartons and return orders.
  • Malicious or large returns.

§ Refund Instructions:

  • Credit card payer will refund your money directly to your paid credit card account.
  • ATM payment and cash on delivery, refund by way of remittance.
  • The original order amount of less than $ 1,500 and due to personal factors Returns, need to pay $ 100 fee.
  • When your order amount is less than $ 1,500, the refund amount does not include $ 100 fee, and the actual refund amount is [total amount of order -  $ 100 fee].

§ Freight charges:

  • Membership due to personal factors need to change the goods, members need to pay fee that goods returned to Arwin ; replacement goods returned to the member of the fee, paid by Arwin.
  • The reason for the need to exchange the goods is due to product defects or wrong goods, please contact customer service center: + 886-3478-3588,
    ARWIN will send someone to retrieve the goods, and do not charge any fee.
    Limited to Taiwan.
  • To improve the quality of service and to speed up the receipt of goods, for inappropriate goods, adjusted to "Only return, No exchange."
  • The reason for the need to exchange the goods is due to product defects or wrong goods, please contact customer service center: + 886-3478-3588,ARWIN will send someone to retrieve the goods, and do not charge any fee.
    Limited to Taiwan.